The operator claimed the bank was holding the funds for 7 days, but after the wait, the same excuse continued without proof. The player’s messages went unanswered, and the operator also failed to cooperate with ECAS Global during the investigation.

However, the operator refused to pay out the winnings, citing high payout costs, and did not refund the original deposit. During ECAS Global’s review, it was also found that the operator was linked to associated brands, raising further concerns. This case highlights a serious breach of trust and fairness.

While waiting, the player continued to play and won more, but the operator later rejected the withdrawal. They added new “banned games” after the fact and used this as an excuse to forfeit the winnings. ECAS Global investigated, but the operator still refused to pay the player’s rightful funds.